Effective date: October 7, 2026
Welcome to Glaser Development LLC (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website at https://glaserdevelopment.com (the “Site”) and our customer-care SMS/MMS text messaging program operated in connection with Glaser Development LLC’s automated AI phone assistant (together, the “Services”).
By using the Site or opting in to texts, you agree to these Terms. If you do not agree, do not use the Site or the texting program.
Our Privacy Policy at https://glaserdevelopment.com/privacy_policy explains how we collect, use, and share personal information. California and other state privacy rights are described there, not in these Terms.
1. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction if higher) to use the Services or join the texting program. By using the Services, you represent that you meet this requirement and have the legal capacity to agree to these Terms.
2. The Site
You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable law
- Interfere with or disrupt the Site
- Attempt to gain unauthorized access to our systems
- Use the Site to send spam or malicious content
We may change, suspend, or discontinue any part of the Site at any time.
3. Text messaging program
Glaser Development LLC operates a customer-care SMS/MMS program from the number +1 (312) 313-8383. By opting in, you agree to receive recurring customer care, account, and project SMS and/or MMS messages from Glaser Development LLC at that number. Messages may include scheduling messages, appointment and site-visit coordination, callback confirmations, and follow-ups about projects, properties, bids, and services you discussed with us or requested information about. These messages are solely customer-care communications. Message frequency varies. Message and data rates may apply. Your carrier may charge you according to your plan. We do not charge a separate fee to join the program.
How you opt in
End users opt in verbally during a phone call with Glaser Development LLC’s automated AI phone assistant, which places and receives calls with clients, homeowners, trades, vendors, and partners for scheduling, callbacks, and project follow-ups. The assistant contacts only people who requested a callback or provided their number for follow-up, at the number they provided. Before any SMS is sent, the assistant reads a consent script that discloses the business name, message types, that message and data rates may apply, that message frequency varies, how to reply STOP to opt out or HELP for help, and links to these Terms and our Privacy Policy, then asks for an explicit yes or no. Only after an explicit “yes” does the assistant record consent and send an automated confirmation text. If you say no or do not answer, no text messages are sent. Submitting a callback request alone does not opt you in to SMS. Website SMS consent is a separate, optional checkbox, unchecked by default and not required to submit any form; it is independent of email consent, acceptance of terms, and any other consent.
SMS consent wording: I agree to receive customer care text messages (appointment reminders, project updates, replies) from Glaser Development at the number provided. Consent is not a condition of purchase. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
You represent that you are the subscriber or customary user of the mobile number you provide. You provide your express consent to receive automated text messages from us at that number. Consent is not a condition of purchase or of receiving other services.
Opt-out, help, and re-subscribe
- Reply STOP to cancel. We will send a one-time confirmation and then stop messaging you unless you opt in again.
- Reply HELP for help, or contact garret@glaserdev.com or (312) 313-8383.
- Reply START (or follow the opt-in instructions we provide) to resubscribe after you have opted out.
Supported carriers and delivery
The program should work with major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery can fail because of carrier coverage, your device, or factors outside our control.
Mobile opt-in data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy: https://glaserdevelopment.com/privacy_policy.
We may change the program or these SMS terms by posting an update. We may suspend or end the program at any time. If you do not agree, reply STOP.
4. Acceptable use
You agree not to use the Services, including texts you send to us, to:
- Harass, threaten, or abuse any person
- Send unlawful, defamatory, or infringing content
- Impersonate another person or misrepresent your affiliation
- Transmit malware or attempt to disrupt our systems
We may stop responding to or block numbers that violate these rules.
5. Intellectual property and user content
The Site and its content are owned by Glaser Development LLC or our licensors. You may not copy, modify, or distribute our content except as allowed by law or with our written permission.
If you send us messages or other content, you grant us a non-exclusive license to use that content as needed to operate the Services (for example, to reply to you and keep compliance records). You represent that you have the right to share that content.
6. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MESSAGES WILL BE DELIVERED, TIMELY, OR ERROR-FREE.
7. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLASER DEVELOPMENT LLC AND ITS SERVICE PROVIDERS (INCLUDING OUR SMS PLATFORM AND MOBILE CARRIERS) WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF THE SERVICES, INCLUDING DELAYED OR UNDELIVERED MESSAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) FIFTY U.S. DOLLARS ($50). SOME STATES, INCLUDING CALIFORNIA, DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE STATES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
8. Indemnity
You agree to defend, indemnify, and hold harmless Glaser Development LLC and its officers, employees, and service providers from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your content, or your violation of these Terms or applicable law.
9. Governing law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. You agree that courts located in Illinois will have exclusive jurisdiction over disputes arising out of these Terms, except that we may seek injunctive relief in any jurisdiction. If you are a consumer, you may have additional rights that cannot be waived under the law of your state of residence, including California.
10. Changes
We may update these Terms from time to time. The effective date at the top will change when we do. The updated Terms will be posted at https://glaserdevelopment.com/terms. Continued use of the Site or texting program after the update means you accept the revised Terms. If you do not agree, stop using the Services and reply STOP to leave the texting program.
11. Contact
Glaser Development LLC 2215 W Barry Ave Chicago, IL 60618 garret@glaserdev.com (312) 313-8383 https://glaserdevelopment.com Privacy Policy: https://glaserdevelopment.com/privacy_policy